Popular Questions

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Is VRVE a weight loss product? 

VRVE has not been designed as a weight loss product but can easily be used to this extent. VRVE makes it easy to track your calories but and at the same time provide you with balanced nutrition, which is ideal to control hunger-cravings. We recommend replacing 1-2 meals per day combined with an exercise routine if you want to lose weight.

Can I try a sample? 

We have sample packs available in all our products which you will find in our Products category.

Can I amend or cancel my order?

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products or changing payment methods. You can always return any unwanted orders to us for store credit. Please refer to the Returns and Refunds Policy.

How can I track my delivery? 

You will be notified by email (and, if selected, SMS) and your tracking number will be supplied. Progress of the delivery can be tracked on the carrier's website. 

If you would like the tracking confirmed or it doesn’t seem clear, then please get in touch with your order number, as we’d be more than happy to look for you.

What should I do if I have any issues with my order? 

If you send us an email with your order number and detail the issue, we will investigate it as soon as possible.

Product Questions

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What is VRVE?

VRVE is a balanced and affordable meal replacement which provides you with the perfect combination of carbohydrates, protein, fats, fibre, and essential micronutrients equivalent a wholesome, small meal.

Why does ‘VRVE’ stand for? 

VRVE (from the word 'verve') stands for ‘vitality’, which is used to describe the state of being strong, active and having energy. We create our products in pursuit of our own vitality.

What does VRVE taste like? 

VRVE has a smooth and creamy texture and tastes similar to a thick protein shake in a variety of flavours.

Is VRVE gluten free? 

Yes, all VRVE products are made using gluten-free ingredients. Be mindful that our products are made in a facility that processes products containing gluten, and may therefor have traces of gluten. Rest assured, we do routine batch testing to confirm our gluten-free claims.

Does VRVE contain dairy?

Our Alternative range is plant-based, therefor dairy-free and contains no traces of lactose.  

Our Classic range is dairy-based and is made from premium New Zealand grass-fed whey protein.

Does VRVE contain allergens? 

Our Classic range contains premium New Zealand grass-fed whey protein which is made from milk products and contains lactose. Our Alternative range is allergen free. Please note that all our products are manufactured in a facility that also process products made from milk, wheat, soy and nuts. We do undertake routine batch testing to ensure the safety of our products. 

If you have a specific allergy that is outside of the information provided, please contact us directly and we will do our best to guide you on which products are suitable. 

Is VRVE vegetarian and/or vegan? 

The VRVE Alternative range is plant-based and therefor suitable for vegetarians and vegans.

What is the shelf life of VRVE products? 

The shelf life of VRVE Powder is 24 months from date of production. We try to send out product with as long as possible before the best before date to give you enough time to consume, however this does depend on levels of stock. If you’re concerned that you will not use the product before the best before date, please reach out to us so that we can help. As a start, please read our Refunds and Returns Policy.

Order and Shipping Questions

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When will I receive my order? 

For domestic orders, you should expect your VRVE delivery within 5-7 business days (3 business days for express shipping).  

Please note: Peak business periods can cause shipping delays. If you have concerns with your delivery, please reach out to us. 

We are working on shipping to multiple countries. Please join our mailing list to receive updates.

Do you offer express shipping? 

Yes! We do offer express or priority shipping at a slightly higher rate.

Can I cancel my order? 

If you have changed your mind about the product, please contact us to initiate a return. You must return the product to us at your own expense within 14 days of receiving it. Our team will guide you through the process. Upon receipt, inspection, and determination that the product is in a saleable condition, we will offer store credit.

How much does delivery cost? 

New Zealand Shipping Rates: 

  • FREE shipping for domestic orders of $100 or more  
  • $10 flat rate for shipping domestic orders under $100  
  • $15 minimum rate for express domestic shipping (based on weight and distance) 

Diet and Medical Questions

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Can VRVE help me gain or lose weight?

VRVE has not been designed predominantly as a weight management product but can be used to this extent. VRVE makes it easy to track your calories, provides convenience, but and at the same time provide balanced nutrition. It’s ideal to replace a 1-2 meals per day and can also be used to satiate yourself between your main meals. For weight-gaining goals, simply add another 1-2 servings of VRVE to your daily diet.

Can VRVE be used if I have a health condition, am pregnant or breastfeeding, or if I’m not an adult?

We recommend that if you are under the age of 15, underweight, pregnant, breastfeeding or have a significant health condition, you should consult a healthcare professional before consuming this product.

Have we answered your questions?

If not, please feel free to reach out to us at info@vrve.com.au and our team will get back to you as soon as possible.